Refund policy
14-Day Money-Back Guarantee
We want your furry friend to love their Cozy Kringle bed. If you’re not happy with your purchase, you may request a refund within 14 days of the delivery date, subject to the conditions below.
How to Request a Return
- Email us at cozykringle911@gmail.com within 14 days of delivery. Please include your order number, the email address used at checkout, and the reason for your return.
- Please do not send anything back before we approve your request. Returns sent without prior approval may not be eligible for a refund.
- We’ll respond within 1-2 business days with return instructions and the appropriate return address.
- Once approved, please ship the item back within 7 days and send us the tracking number.
Return Conditions
To be eligible for a return:
- The bed must be unused or lightly used, clean, and free of stains, odors, and pet hair.
- The bed should be returned in its original packaging with all included parts, such as ropes or decorative pieces.
- Beds that are washed, chewed, damaged, altered, or returned in poor condition may be eligible for only a partial refund or may not qualify for a refund.
- Refunds under this guarantee are limited to one per customer and one per household.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method. We are not responsible for return packages that are lost or damaged during transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us at cozykringle911@gmail.com within 7 days of delivery.
Include your order number and clear photos or a short video showing the item, packaging, and shipping label.
After reviewing the issue, we may provide a replacement or issue a refund. If a return is required due to our error or a defective product, we will cover the return shipping cost.
Items Not Received
If your tracking information shows “Delivered” but you cannot locate your package, please contact us within 7 days.
We will assist you in checking the delivery status with the shipping carrier. Refunds or replacements for confirmed lost or undelivered packages will be handled after the carrier investigation is completed.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Items marked as final sale
- Items damaged through misuse, chewing, improper care, or normal wear and tear
Order Cancellations
You may cancel your order for a full refund before it has been shipped.
Please contact us as soon as possible at cozykringle911@gmail.com.
Once an order has been shipped, it can no longer be canceled and must follow our standard return process.
Payment Disputes
If you experience any issue with your order, please contact us first at cozykringle911@gmail.com.
Our support team aims to respond within 1-2 business days and will work with you to resolve your issue.
Contact Us
For questions regarding returns, refunds, or your order:
Email: cozykringle911@gmail.com